Cancellation Policy for Buildwiz Application

At Buildwiz, we aim to ensure a seamless and satisfactory experience for all our customers. We understand that situations may arise where you need to modify or cancel your orders or services. Below are the terms and conditions of our cancellation policy:


1. Order Cancellation

a. Product Orders

  • Before Dispatch: You may cancel your product order anytime before it is dispatched. To cancel, please contact our customer support team at least 48 hours prior to the estimated dispatch time.
  • After Dispatch: Once an order has been dispatched, cancellation is no longer possible. You may refer to our Returns & Refund Policy for further steps if applicable.


2. Refunds for Cancellations

  • All items or services purchased from Buildwiz are non-refundable unless otherwise specified in writing by Buildwiz.


3. Non-Cancellable Products & Services

The following items or services are non-cancellable once confirmed:

  • Custom-made or personalized products.
  • On-demand or emergency services.
  • Products marked as "Final Sale" or "Non-Refundable" at the time of purchase.


4. How to Cancel

To cancel your order or service booking:

  1. Log in to your Buildwiz account.
  2. Go to the Orders/Services section.
  3. Select the order/service you wish to cancel and click the Cancel button.
  4. Follow the prompts and provide any additional required details.

Alternatively, you may contact our customer support team via:


5. Cancellation Fees

Cancellation fees may apply under the following circumstances:

  • Late cancellations of service bookings (less than 24 hours prior to scheduled time).
  • Administrative or handling fees for high-value or large orders.


6. Changes to the Policy

Buildwiz reserves the right to modify or update this cancellation policy at any time. Any changes will be communicated on our website and mobile application. We recommend regularly reviewing the policy to stay informed.